Telehealth Surveys

What is a Telehealth Survey?

A telehealth survey is an assessment tool to collect patient feedback about their experiences with telehealth services. It typically consists of questions about the patient's satisfaction, ease of use, and overall experience with telehealth visits. These surveys can be completed electronically or in paper format.

Telehealth surveys provide valuable insights into the patient's perspective on the use of technology in healthcare. In a constantly evolving healthcare landscape, it is crucial to understand how patients perceive and utilize telehealth services. These surveys can help identify areas for improvement, measure satisfaction levels, and assess the effectiveness of telehealth visits.

According to the American Medical Association's 2022 report, most primary care physicians (85%) reported using Telehealth to care for patients. This makes telehealth surveys an essential tool for evaluating the impact of Telehealth on patient care.

How to use this Telehealth Survey

This Telehealth Survey is straightforward to use. On your part, you only need to issue this to your patients/clients after you appoint them.

On the part of the patient/client, all they need to do is complete the different sections of the survey:

General information

The first things the patient will see on the form are fields and checkboxes regarding general information. They must indicate their full name, date of birth, and the date they finished and submitted this survey.

They must also tick checkboxes asking about their gender and age range and if they accomplished the form themselves or with help. Another box they must tick refers to the telehealth service they set up an appointment for, like Physical Therapy, Counseling, Speech/Language Therapy, etc.

The main content of the survey

This part contains the questionnaire about how the client felt about your telehealth service. They must rate the questions as Poor, Fair, Good, or Excellent.

Read the survey answers

It's only fitting that you and your staff read the responses that patients'/clients' responses to the survey. Keep it up with the things they rated GOOD or EXCELLENT, and work on improving the things they rated POOR or FAIR, all the more if they elaborated on their ratings via the comment box.

When would you typically issue a Telehealth Survey?

This particular telehealth survey was created to get feedback from your patients engaging with your telehealth services because their thoughts on the services that you provide them matter in terms of helping you determine what aspects of your telehealth practice should be maintained and what aspects need to be improved, adjusted, or changed to better the quality of your services.

Thus, the typical and best time to issue this telehealth survey is every time an appointment with your patient ends or is about to end. It would be best if you always gave this so that you and your entire team/staff become aware of how your patients perceive you and your services.

Who can use this Telehealth Survey?

This particular telehealth survey template focuses on patient satisfaction. Any healthcare practitioner or group can use this for their work. Whether it's a hospital, clinic, or private practice, this can be implemented as long as they have telehealth services.

The same goes for any practitioner. It doesn't matter if you focus on mental health, physical therapy, or another specific focus. You can use this to ensure that your telehealth services are top-notch or if you would like to improve them to become top-notch.

If your telehealth service has satellite departments with telehealth equipment, you can have these printed and have patients/clients answer immediately after their telehealth appointments. Staff can assist them if mobility issues prevent them from correctly filling out the survey.

Why are Telehealth Surveys popular for practitioners with telehealth services?

Telehealth surveys have become increasingly popular for practitioners offering telehealth services, especially during the COVID-19 pandemic. These surveys provide valuable insights into patient satisfaction and can help healthcare providers improve and optimize their telehealth offerings.

One primary reason for the popularity of telehealth surveys is that they allow for efficient and timely patient feedback. With traditional in-person care, patients may have to wait weeks or months for their next appointment to voice concerns or provide feedback. With telehealth surveys, patients can easily and quickly share their thoughts after each virtual visit.

Moreover, with the rise of Telehealth during the COVID-19 pandemic, there has been an increased focus on equitable access to healthcare services. Telehealth surveys allow a more diverse range of patients to provide feedback, including those with limited mobility or who live in rural areas with limited access to in-person care.

What are the benefits of using a Telehealth Survey?

To elaborate on how it's an excellent way to know if the telehealth services you're providing are being received well, a survey will help you pinpoint what exactly is working and what needs tweaking.

An example of this would be the video quality. Was your video quality rated with POOR? That means that you should invest in getting a high-quality camera. If you demonstrate things to your patient/client, having a good camera is only fitting so they can see things.

It's the same thing with the audio. If it's rated POOR, you should probably get a good microphone so the person at the other end can hear you. Discussing a treatment plan with your patient wouldn't be good, but you sound muffled to the point that they can't understand you.

Got staff for your service, and they were rated with POOR? Perhaps you need to train them better or set reminders about how they should conduct themselves. That applies to you as well.

In short, surveys help you determine the GOOD and EXCELLENT things you should double down on and the POOR and FAIR things you should work on so that patients/clients can rate them as GOOD and EXCELLENT next time.

It's even better if the patient elaborates via the comments box because you might get more precise feedback beyond the ratings.

The more you improve, the better the service you'll be able to provide for your patients/clients.