Patient communication software: Is it worth it?
Patient communication software has been developed to improve the overall patient experience within the healthcare industry. As establishing patient relationships has become increasingly important, this type of software is being implemented at a much greater rate. Patient communication software is typically integrated with features that sync patient data into your systems. Once this data has been uploaded, the software can transmit important information to patients, greatly improving communication. Ultimately, whether or not patient communication software is right for you is entirely dependent on the needs of your business. If your patients are interested in a highly transparent process and continuously effective communication, then this is a system worth investing in. On the other hand, if you don’t already have steady patient traffic, then it may be better to hold off until you bring in new customers. At the end of the day, we can’t make this decision for you - only you know the ins and outs of your practice. What we can do, however, is break down the various advantages, disadvantages, and costs associated with patient communication software so you can decide whether or not it is the right tool for your private practice.
How much does a patient communication software cost?
Unsurprisingly, the cost of patient communication software differs between vendors. There are other factors relating to the size of your business and how many patients you see that will also influence the cost. Generally, you can expect to pay $300-400/month USD for a patient communication software, in addition to a startup fee. These costs can be reduced if your business enters into a contract; the longer the contract, the smaller the monthly fee. Whilst this might seem like a lot of money, patient communication software will improve patient satisfaction and contribute to bringing in new prospective clients. If you are a large-scale business that sees a high volume of patients, investing in this software is almost certainly a good idea. You will be able to streamline communication, improve transparency and reduce the amount of time that administrative staff spend on the phone or emailing patients. On the other hand, if you are a start-up business or have a low volume of patients, this type of system is less necessary but still likely a good idea. You can tailor your vendor options according to your budgets, and there are definitely still reputable solutions that are significantly more affordable.
Benefits of patient communication software
When you are deciding whether or not to invest in patient communication software, you must have a solid understanding of all that it has to offer. To help you with this decision, we have compiled a list of some of the top benefits of patient communication software for healthcare businesses in every field
Patient recall / appointment reminders
One of the biggest challenges faced by healthcare practices is the experience of no-shows. When patients don’t turn up to their appointments, the business loses both money and time. With patient communication software, no-shows can be significantly reduced through the generation of automatic appointment reminders and a recall system.
Online reputation management
Managing the online reputation of a healthcare business can be complicated, particularly if this is a new area for you. CRM software for medical practitioners is often integrated into patient management software, to help create a positive and seamless experience for clients. Additionally, these systems can filter online presence and track customer interactions, leading to an improved online reputation.
Patient reviews
Having good patient reviews is one of the most important aspects of bringing in new clients. Patient communication software will improve the experience of clients, leading them to leave positive reviews online. When prospective patients view these reviews, they will be significantly more likely to take on your business, widening your clientele and improving revenue.
Patient scheduling
Managing appointment scheduling takes a lot of time. With the right patient management software, this task can be simplified, as the system organizes appointments for you and even sends out automated reminders.
Data collection
Any improvements made within a business should be based on data. Patient communication software has been designed to collect and generate data that tracks customer interactions and sales, allowing you to identify specific areas that require improvement. With the right data collection app for healthcare practices, your business will be well on its way to making data-driven change and elevating its efficiency and organization.
Top softwares for patient communication
Now you have a better understanding of the benefits that arise from patient communication software, it’s time to look at some of the available options. You must conduct your own research into each of these solutions, as only you know what is best for your practice.
Carepatron: Carepatron offers an all-in-one platform that has been designed in collaboration with healthcare providers to tailor solutions for a seamless patient experience. The system takes care of all appointment scheduling, including reminders, and has an additional patient portal feature, from which patients can access important information. Carepatron is entirely HIPAA-compliant, meaning that the data they store is encrypted and protected at all times.
PerfectServe: PerfectServe is a software that allows patients and practitioners to communicate using text, voice, or video, facilitating a more comprehensive type of care. PerfectServe is also integrated with appointment scheduling features, including reminders, contributing to reduced no-shows and allowing patients to play a more involved role in managing their own care.
Change Healthcare: Change Healthcare’s patient communication software places emphasis on the importance of transparency throughout the healthcare industry. To help give patients agency, Change Healthcare is integrated with remote check-in capabilities, financial assistance, and personalized price quotes. These features have the additional advantage of saving time for administrative staff, who can instead focus on completing other important tasks.
Formsort: Formsort is a HIPAA compliant form builder that offers a range of advanced features such as conditional logic, personalisation and custom validation - empowering healthcare companies to create advanced form flows that provide patients with best-in-class user experiences. It provides a range of integration capabilities that allow it to be connected into an existing tech stack, including EHR systems. Best of all, it’s drag-and-drop editor make it simple to create beautiful, responsive forms that align with brand guidelines.
RXNT: RXNT is a cloud-based patient communication software that works to simplify the workflow of a healthcare business. This is achieved by integration with appointment scheduling, medical billing, EHR (electronic health record) management, and telehealth features. Additionally, RXNT is dedicated to improving the patient experience. It has a patient portal that allows clients access to important information, and appointment and prescription reminders to ensure their health is being looked after at all times.
Relatient: Relatient focuses largely on empowering patients through improving their relationships with their healthcare providers. The software offers HIPAA-compliant messaging, allowing patients to directly contact their provider with any questions or concerns. Additionally, Relatient is integrated with a self-scheduling feature, which allows patients to book their own appointments according to their schedules. These tools encourage patients to play an involved role in managing their healthcare, leading to better relationships and improved health outcomes.
Use Carepatron for your practice's communication software
If you are looking to enhance your patients’ experience using software, one of the best options is to invest in a practice management software that is integrated with all of the necessary tools. Carepatron offers a HIPAA-compliant platform that can be accessed remotely by authorized users. The system is integrated with appointment scheduling, reminders, medical billing, clinical documentation, and a patient portal, all designed to improve the efficiency and organization of a healthcare business whilst also elevating the patient experience. Carepatron takes security seriously, which is imperative for any system that handles PHI (protected health information). In addition to encrypting all of the data stored in its system, it offers physical security measures at the location of its servers, meaning that data is fully protected at all times. With Carepatron’s communication software, your business is guaranteed to not only improve its relationships with clients but also save significant amounts of time and money. Regardless of what specific field of healthcare you work in, Carepatron’s software has something to offer: deciding to invest in this system will lead you to long-lasting success!
Get Carepatron for free today and create a lifetime's worth of better patient outcomes.
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